Frequently Asked Questions
ELO Drinking Water
ELO Drinking Water is water that is produced in Singapore utilising a revolutionary treatment system which produces drinking water that has a rich yet stable oxygen content. Oxygen, in such a stable and bound form, is easily absorbed by the body. ELO Drinking Water is preservative and additive free, and is the result of more than 10 years of water science developed in Europe.
Oxygen is essential to all bodily functions and for our cells to generate the energy needed in all healthy cell functions. Having low oxygen levels in the human body, a condition known as “hypoxia”, has been shown to cause poor cell function and even cell death. This condition is associated with numerous health challenges, such as stroke, heart attack, respiratory diseases, dementia, alcoholic fatty liver, diabetes and cancer.
In 2016, a study was conducted by Monash University to evaluate the effects of ELO Drinking Water on tumour hypoxia and tumour growth in a mouse tumour xenograft. This study involved injecting mice with prostate cancer cells and comparing a group fed with ELO Drinking Water against a controlled group fed with regular tap water. The study showed that the oxygen in ELO Drinking Water, when consumed, was absorbed to reduce tissue hypoxia. It was also shown that the prostate cancer growth in the mice that consumed ELO Drinking Water was inhibited. These beneficial effects were again verified in a repeat study also conducted by Monash University.
An animal study by Monash University in 2017 found that drinking ELO Water doubled the partial pressure of oxygen in arterial blood and reduced the lactic acid production by the body in response to severe circulatory stress. The Monash University scientists also discovered in vitro mitochondrial studies that ELO water increased the ability of cells to utilise oxygen for greater ATP production.
We are currently running randomised controlled human studies at Changi General Hospital Singapore on the effects of ELO Water on Type 2 diabetes and on diabetic foot ulcer healing using ELO Water bath.
It is established science that all cells require a certain level of free radicals to perform their normal functions. In healthy cells, the level of free radicals is tightly regulated by two natural control systems known as the oxidant and antioxidant systems. Hypoxia (low oxygen levels) produces excessive free radicals in cells, thereby upsetting the required balance. On the other hand, healthy cells with sufficient oxygen are able to maintain a healthy level of free radicals.
In 2011, the National Institute of Chemical Safety in Budapest, Hungary, conducted a study and showed that ELO Drinking Water did not increase the free radicals in the body. In fact, the study showed that ELO Drinking Water improved the total antioxidant capacity of the cells.
- Adults: at least 4 to 6 glasses (ie. 750ml to 1.5 litres) over the course of a day.
- Children: at least 50% of their daily drinking water requirements over the course of a day. For example, if your child normally drinks 4 cups of water a day, at least 2 of those cups should be of ELO Drinking Water.
- Infants: Please consult your paediatrician as to how much water your baby or infant should consume.
- Pets: 30 to 50ml/kg depending on the animal’s general health and activity level over the course of a day. For example, if your pet weighs 5kg, it should consume between 150ml to 250ml of ELO Drinking Water over the course of a day.
On average, most of our consumers have felt an effect after 3 months of continual daily consumption. While we have received many positive reports and feedback from consumers about improvements to their health, we are not claiming that ELO Drinking Water is able to benefit specific medical conditions until our clinical trial results are available.
While it is perfectly fine to do that, there is no need to fulfil your daily water requirements solely with ELO Drinking Water. Daily water intake for an adult is recommended at 2 to 3 litres, depending on activity levels. You may supplement your ELO Drinking Water intake with other types of water or beverages to fulfil this daily requirement.
No, boiling and microwaving ELO Drinking Water will cause it to lose its oxygen content.
Yes, ELO Drinking Water can be served chilled.
We do not recommend freezing ELO Drinking Water as doing so might affect the stability of its oxygen content.
Yes, you can as long as you do not use boiling water. ELO Drinking Water can withstand temperatures up to 40°C.
You may use ELO Drinking Water to make beverages as long as boiling water is not used. ELO Drinking Water can withstand temperatures up to 40°C.
Please refer to the bottle for best before date.
Always store ELO Drinking Water at room temperature, in a dark, cool and dry place, away from direct sunlight. Heat and prolonged exposure of ELO Drinking Water to direct sunlight may affect the stability of the oxygen.
Once opened, we recommend that you consume the entire bottle of ELO Drinking Water within 24 hours for maximum effectiveness. An opened and recapped bottle of ELO Drinking Water is able to retain its oxygen content for up to 3 days when stored in a cool place.
ELO Drinking Water currently does not have its own customised recycling programme for empty ELO plastic bottles. To help conserve the environment, kindly dispose of the empty plastic bottles at your neighbourhood recycling bins. We thank you and appreciate you doing your part in helping the environment.
ELO skincare products include ELO Gel+, ELO Gold Essence, ELO Intense O2 Moisturiser, and ELO Revitalising O2 Eye Serum.
General User Guide
ELO skincare products are produced using ELO’s proprietary processes within a highly controlled environment. The oxygen in ELO skincare products comes from oxygen-rich ELO Water. The oxygen in the products is stable and allows for quick absorption into the skin upon application.
While there is no strict usage sequence for our ELO skincare products, we recommend using a skin toner as the first step, followed by ELO Gel+ or ELO Gold Essence, ELO Revitalising O2 Eye Serum and finally ELO Intense O2 Moisturiser, in that order. We also recommend that you apply ELO skincare products before applying your make-up.
It is hard to tell because it is not possible to individually test ELO skincare products with all other facial products. Use on a small part of the skin first to test for any reactions (e.g. gel precipitation or skin itch) before applying further. To ensure optimal oxygenation, apply ELO skincare products first before applying other products.
There are no known side effects of using ELO skincare products. However, always test on a small part of the skin first in case you have allergies to any of the ingredients in ELO skincare products. You may refer to the ingredients of ELO skincare below.
90% of ELO Gel+ comprises Aqua (ELO Water). 10% of ELO Gel+ comprises Glycerin, Caprylhydroxamic Acid, Propanediol, Carbomer, Arginine, Panthenol, Phenoxyethanol, Niacinamide, Inositol, Sodium PCA, Histidine, Lysine Hydrochloride, Fructose, Dextrose, Glycine, Allantoin and Sodium Phytate.
ELO Gold Essence
90% of ELO Gold Essence comprises Aqua (ELO Water) and Gold. 10% of ELO Gold Essence comprises Glycerin, Caprylhydroxamic Acid, Propanediol, Carbomer, Arginine, Panthenol, Phenoxyethanol, Niacinamide, Inositol, Sodium PCA, Histidine, Lysine Hydrochloride, Fructose, Dextrose, Glycine, Allantoin and Sodium Phytate.
ELO Intense O2 Moisturiser
87% of ELO Intense O2 Moisturiser comprises Aqua (ELO Water). 13% of ELO Intense O2 Moisturiser comprises Oryza Sativa Bran Oil, Glycerin, Caprylhydroxamic Acid, Propanediol, Olive Oil Decyl Esters, Hydroxyethyl Acrylate, Sodium Acryloyldimethyl Taurate Copolymer, Squalene, Squalane, Polysorbate 60, Glycine, Lysine Hydrochloride, Fructose, Dextrose, Inositol, Histidine, Sodium PCA, Arginine, Tocopheryl Acetate, Carbomer, Panthenol, Phenoxyethanol, Niacinamide, Allantoin, Sodium Phytate and Fragrance.
ELO Revitalising O2 Eye Serum
87% of ELO Revitalising O2 Eye Serum comprises Aqua (ELO Water). 13% of ELO Revitalising O2 Eye Serum comprises Niacinamide, Oryza Sativa Bran Oil, Olive Oil Decyl Esters, Propanediol, Squalene, Sea Water, Hydrolyzed Algin, Phenoxyethanol, Sucrose, Ethylhexylglycerin, Hydroxyethyl Acrylate, Sodium Acryloyldimethyl Taurate Copolymer, Squalane, Polysorbate 60, Caprylhydroxamic Acid, Arginine, Chlorella Vulgaris Extract, Glycerin, Carbomer, Ruscus Aculeatus Root Extract, Sodium Phytate, Potassium Glycyrrhizinate and Perfume.
ELO Gel+ User Guide
ELO Gel+ is an oxygen-rich booster for the face that provides your skin with essential oxygen, improving its capacity to utilise nutrients, for effective restoration of youthful brilliance.
There are no strict guidelines on how many times ELO Gel+ should be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary.
ELO Gel+ is not a moisturiser and should not be used as a substitute for your moisturiser. It is a booster that will help your skin absorb moisture from your moisturiser for enhanced skin hydration.
ELO Gel+ is a facial product and can be applied to the skin under the eyes to help reduce eye-bags. However, care should be taken not to allow it to enter the eyes as it may cause eye irritation.
This depends on your skin type and condition. In a clinical trial on ELO Gel+ by Dermapro Skin Research Centre in Seoul, Korea, ELO Gel+ was observed to significantly improve skin wrinkle, hydration, colour, elasticity and radiance over an 8 week period.
While ELO Gel+ enhances the hydration effects of your moisturiser, it is not a moisturiser on its own.
ELO Gold Essence User Guide
ELO Gold Essence is a facial essence that features a premium oxygen-rich nano-gold formulation that deeply revitalises the skin for a beautiful complexion and reduces wrinkles while protecting your skin from microbial invasions.
Gold nanoparticles are a type of colloidal gold. They are small enough to penetrate and be absorbed more readily into the skin to ensure rapid reparative action.
There are no strict guidelines on how many times ELO Gold Essence should be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary.
ELO Gold Essence can be applied on all skin types. However, please seek your doctor’s advice if your skin is highly inflamed or flared up. You may experience a slight discomfort or stinging sensation when ELO Gold Essence is applied on broken or inflamed skin. It is always advisable to test by applying ELO Gold Essence on a small area first before applying more.
ELO Gold Essence contains exquisite gold nanoparticles, which ELO Gel+ does not have. Gold is known for having anti-aging effects and ELO Gold Essence’s gold nanoparticles are easily absorbed into the skin to amplify the anti-aging effect.
90% of the ingredients of ELO Gold Essence comprises gold nanoparticles and ELO Water. The gold in ELO Gold Essence is in the form of nanoparticles for easier absorption into the skin, and is difficult to detect with the naked eye.
ELO Intense O2 Moisturiser User Guide
ELO Intense O2 Moisturiser provides your skin with essential oxygen and deep moisture for a fresh firm look that lasts for hours.
You may apply a thin layer of ELO Intense O2 Moisturiser on the face until fully absorbed. Use day and night, or as required, as part of your skincare regime.
There are no strict guidelines on how many times ELO Intense O2 Moisturiser can be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary. For optimal results, you may apply ELO Gold Essence before applying ELO Intense O2 Moisturiser.
ELO Intense O2 Moisturiser provides a refreshing texture that is quickly absorbed by the skin without lingering stickiness. Its lightweight, silky and oil-free texture is easy to apply, leaving a smooth dewy finish with long-lasting hydration.
ELO Revitalising O2 Eye Serum User Guide
ELO Revitalising O2 Eye Serum provides the skin around your eyes with essential oxygen, dramatically reducing dark circles, puffiness, dryness, fine lines and signs of fatigue. It enhances the skin’s reparative abilities, brightening and hydrating the skin around your eyes, improving skin firmness and elasticity to restore youthfulness.
You may apply ELO Revitalising O2 Eye Serum along the contours of your eyes. Gently dab to enhance absorption of the eye serum. Use day and night, or as required, as part of your skincare regime.
There are no strict guidelines on how many times ELO Revitalising O2 Eye Serum can be applied. Applying it once in the morning and at night is usually sufficient, but you may apply it more frequently if necessary. For optimal results, you may apply ELO Gold Essence around the eyes before applying ELO Revitalising O2 Eye Serum.
ELO Skincare products have a shelf life of 18 months from the date of manufacture. The expiry date is labelled on the bottom of the bottle and box.
ELO Skincare products can be kept in the refrigerator, although it is not necessary to do so. The products should be stored in a cool place at room temperature.
ELO Skincare products should be kept at room temperature. Keep the bottle cap closed when not in use.
ELO Drinking Water and ELO Skincare products are sold online at my.elowatershop.com. For orders to be delivered to Singapore, Australia, Hong Kong and all other countries, please purchase ELO products from the respective websites.
Singapore – elowatershop.com
Australia – au.elowatershop.com
Hong Kong – hk.elowatershop.com
All other countries – global.elowatershop.com
All payments made at my.elowatershop.com have to be made via Stripe. You may pay via your existing Debit or Credit Cards (Visa/ MasterCard/ AMEX).
For orders with Hyflux Home Products or ELO Skincare products only, delivery charge is waived. For orders with delivery location within Kuala Lumpur, installation service is provided for all undersink systems. For orders outside of Kuala Lumpur, the installation service is not provided while delivery will still be free of charge.
For ELO Drinking Water, delivery charge of RM80 applies for order below 10 packs. For orders with ELO Drinking Water and Hyflux Home Products and/or ELO Skincare, delivery charges scheme for ELO Drinking Water shall take precedence.
Delivery within Malaysia will be arranged within 3 to 5 working days from the day of purchase.
For ELO Drinking Water, there is a minimum purchase of 10 packs of ELO Drinking Water. For Hyflux Home products and ELO Skincare products, all orders are delivered free of charge. Please take note that for any orders that include ELO Drinking Water, the delivery charges for ELO Drinking Water shall take precedence.
Yes, you may opt for self-collection at:
Clasquin c/o Iglo Malaysia
Lot 506, Jalan Pelabuhan Utara,
Bandar Sultan Suleiman, 42000 Pelabuhan Klang, Selangor
Contact: Ms. Azlina or Ms. Jennifer
Tel: (60) 17 293 9466 or (60) 0 14 643 0957
Operating Hours: 8:30 am to 5:30 pm
Kindly be advised that the lunch hour is between 1:00pm to 2:00pm, hence please avoid collection during this time.
Please take note that we provide delivery services to Peninsular Malaysia. However, for orders to be shipped to Singapore, Australia, Hong Kong and all other countries, please purchase ELO products from the respective websites.
Singapore – elowatershop.com
Australia – au.elowatershop.com
Hong Kong – hk.elowatershop.com
All other countries – global.elowatershop.com
Deliveries within Malaysia may be rescheduled. A redelivery charge of RM80.00 (incl. GST) will apply. Please email us at firstname.lastname@example.org for such arrangements.